Refund policy

Little Gems Letter Club (Monthly Subscription)

  • Change of mind: We don’t offer refunds or returns for subscription letters. You can cancel anytime; you’ll continue to receive the current month’s letter you’ve paid for, and your subscription will end after that cycle.

  • Lost or damaged mail: If your letter is lost or arrives damaged, we’ll replace it at no cost. Letters are sent via stamped post (no tracking) - please ensure your postal address is correct at checkout; we can’t replace or refund items sent to incorrect/incomplete addresses.

  • Destination limits: We only ship to countries currently accepting letter post from Australia Post. If service is suspended to your destination, we’ll contact you to arrange alternatives.

  • See Shipping Policy for further details on shipping restrictions.

Physical Products (e.g. Prints, Non-Subscription Items)

We offer a 30-day return window from delivery for eligible items.

  • To be eligible, items must be unused, in original condition and packaging, with proof of purchase.

  • Start a return: email sarah@sarahmcaleerhistorysmith.com. If approved, we’ll provide a return shipping label and instructions.

  • Send returns only after approval to:
    Dr Sarah McAleer, PO Box 7120, Lakelands WA 6180, Australia

  • Exceptions: We can’t accept returns of custom / personalised items, sale items, or gift cards unless faulty.

Digital Products (eBooks, Guides, Courses, Membership Access)

  • Delivered automatically to your payment email after cleared payment.

  • Change of mind: Not refundable once access links / files have been delivered.

  • Faulty or access issues: If your download or access link doesn’t work, contact us - we’ll fix or replace promptly.

Exchanges

The fastest way to get a different item is to return the original (if eligible); once approved, place a new order.

Damages & Issues

Please inspect your order on arrival. If an item is defective, damaged, or incorrect, email sarah@sarahmcaleerhistorysmith.com right away so we can make it right.

European Union - 14-Day Cooling-Off (Where Applicable)

If your order is shipped into the EU, you have the right to cancel or return most non-custom physical goods within 14 days for any reason. Items must be unused and in original packaging with proof of purchase.

Note: This cooling-off right does NOT apply once digital content delivery has begun or to customised goods. Subscription letters are time-sensitive printed mail and are not returnable except where faulty / not received.

Refunds (For Physical Goods Only)

Once we receive and inspect an approved return, we’ll notify you of the outcome. If approved, a refund will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

If it’s been more than 15 business days since your refund was approved, please contact sarah@sarahmcaleerhistorysmith.com.

Get In Contact

If you need to get in contact, send an email to sarah@sarahmcaleerhistorysmith.com